Technical Support

We’re Here For You

Complementing our family of security and safety products and solutions, Accipiter provides end-to-end turnkey technical support for our regional partners and customers alike. As well as installation, certified customer training, preventative and corrective maintenance and 24/7 remote support, Accipiter continually monitors all of our connected systems for performance and system health to ensure optimal operational effectiveness and customer satisfaction.

Training

Accipiter understands that purchasing of a system is only the beginning of achieving enhanced situational awareness. We ensure that every one of our products is utilized to its full potential, ensuring optimal return on investment and customer satisfaction. This is achieved through customized training courses delivered directly to the customer. Available training includes:

System overview and design
System operation and maintenance
End-user training
Operational integration incl. development of standard operational procedures
Radar 101
Exploiting system flexibility and adaptability

Installation & Commissioning

Accipiter provides turnkey installation and commissioning services. Our expert team of technicians and radar engineers provide an end-to-end service, either directly or in cooperation with our certified regional partners. Our services include:

Specification of site requirements
system installation
System commissioning incl. course and fine system tuning
System Acceptance Testing (SAT) with Accipiter provided SAT procedures

Maintenance & Support

Accipiter takes pride in ensuring that its deployed systems remain operational around the world throughout the system life expectancy. This is achieved through regimented routine preventive maintenance and corrective maintenance in accordance with Accipiter’s well established procedures. Our services include:

Routine preventative maintenance
24/7 remote health monitoring
24/7 customer support
Remote and on-call diagnosis
Corrective maintenance
Spares provisioning, RMA and repair