Complementing our family of security and safety smart surveillance solutions, Accipiter provides end-to-end turnkey technical support for our regional partners and customers alike. This includes training, preventative and corrective maintenance, 24/7Â remote support, and data analysis support. A service level agreement (SLA) can be customized for your needs with some or all of these services, including additional, customer-specific support services.
Accipiter understands that purchasing of a system is only the beginning of achieving enhanced situational awareness. We ensure that every one of our products is utilized to its full potential, ensuring optimal return on investment and customer satisfaction. This is achieved through customized training courses delivered directly to the customer. Available training includes:
Accipiter takes pride in ensuring that its deployed systems remain operational around the world throughout the system life expectancy. This is achieved through regimented routine preventive maintenance and corrective maintenance in accordance with Accipiter’s well–established procedures. Our services include:
Accipiter would be pleased to provide you with additional daytime and after hour technical support so that you can get the most out of your systems, especially as your personnel change. Our services include:
Accipiter would be delighted to be an extension to your operational team, providing you with advanced, surveillance-based analytics, automated target activity reporting, investigations support, working with you to develop an operational concept (OpsCon) catered directly to your concept of operations (ConOps), and providing expert guidance, including expert testimony, where needed.